WSFS Bank Sucks Customer Reviews and Feedback
WSFS Financial Corporation is a financial services company. Its primary subsidiary, WSFS Bank, is the largest and longest-standing locally managed bank and trust company headquartered in Delaware and the Greater Delaware Valley. WSFS operates from 115 offices, 90 of which are banking offices, located in Pennsylvania (54), Delaware (43), New Jersey (16), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking, cash management and trust and wealth management. Serving the Greater Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name.
Former Employee - Senior Software Developer says"1. Highly negative work environment created by leaders or managers, no professionalism at all. 2. Specifically in development team work from home is not allowed even if a person has flu that usually makes everybody sick. 3. There is no dedicated development, technology only just false promises that something is going to happen. 4. Nothing to learn and nobody is going allowed to mentor the juniors. 5. Even after many years of employment, employee position remains same no progress path at all. 6. This place can make a person sick very quickly and drain all the energy in just few weeks."
Current Employee - Senior Associate says"Management in finance is incompetent and under-qualified . Large projects are not planned for and executed properly leading to last-minute fire drills. Management seeks convenient accounting treatments and practices rather than correct and accurate ones. HR is tone deaf to problems in this organization."
Current Employee - Analyst says"They will take advantage of their best workers."
Current Employee - Anonymous Employee says"I would advise Not working here. The favoritism, racism, and utter bull crap is to much for the amount we are paid. They don't care about employees well being at some branches and management is the one to blame. If you don't push products on every single customer they ROMS and ABMS will treat you like garbage. They do not care about their employees or floaters unless you are their golden children , then you can do what you want . The pay for everything we have to do is no where near other Banks . I regret working here"
Current Employee - Mortgage says"Clique mentality with strong favoritism towards employees who had been with the company since Array. No formal training provided, you learn by doing something incorrectly and being lectured about it. Upper management is so numbers driven that the employees are worked thin and pushed until every possible loan is closed. Employees are underpaid compared to competitors."
Former Employee - Personal Banker says"Bad management and terrible work life balance."
Former Employee - Personal Banker says"Poor incentive program for Personal Bankers. The incentive program is the same for the whole bank even in the really slow areas. Forced to hard sell products. No career opportunities unless you want to move closer to Wilmington, DE."
Current Employee - Personal Banker II says"Awkward Regional Setup Retail is disconnected from company culture Micromanaging Broken Sales System Lacking infrastructure"
Former Employee - Personal Banker says"Unattainable sales goals, unrealistic expectations. Micromanagement pushed by upper management as a result of new sales incentive. Extremely low morale but no one is willing to stand up and say something for fear of losing their job."
says"Hated it. poor staffing , terrible management"
Administration (Current Employee) says"Antiquated systems but worse is poor management and no sense of urgency to help customers or employees. You are lied to about about products and services and feel you are not true to your customers."
Personal Banker (Former Employee) says"This company has a incentive program that doesn't incentivize and they will strip you of any bonuses if customers don't use the accounts how the bank wants them to be used after you've put your time and energy into selling the product or service to the client. Why even have an incentive program?? Give employees better raises and you will see that the Wells Fargo culture that his been brewing within WSFS will dissipate."
Personal Banker (Current Employee) says"I did not enjoy my working experience. There were a lot of staffing shortages, the job description was misleading, i dealt with racism from customers as well as some co-workers. I learned a lot in terms of banking. I do like their training program it was very detailed, however there were some things that should have been included."
Customer Service (Former Employee) says"I was excited to work for the bank. However after training i felt the manager didn't a lot times when I needed assistance. I didnt fell comfortable and was often afraid to ask questions. Cons: to many to mention"
Personal Banker (Current Employee) says"I'm excited that I will only be working for this company for 1 more month. The worst experience I've had at WSFS would be how rude some of the customers are and how management expects you to be ok with blatant racist customers."
Personal Banker I (Former Employee) says"WSFS claims to be a bank that views its employees as "more than just a number"....yeah right. If you have anything to complain about at all, you might as well start looking for a new job. That's exactly what happened to me. My complaints about one of their training staff went not just completely unheeded, but I was basically told that this guy had been working with them for ten plus years, so shut up. They "chose to transition me from the bank" due to two minor customer complaints, where my actions were backed by company policy. There was little coaching. There was no probation period or suspension. No. Instead, they chose to fire a bride who was only 54 days away from her wedding at the time, and also a diabetic who was on their insurance benefits without any warning. Cons: Everything else"
Customer Service Representative (Former Employee) says"The manager is very nasty and other managers is stress out because of the overwhelming calls and questions. Manager is demanding you to work weekend and 10-7. Cons: Management is horrible"
Service Desk Analyst (Former Employee) says"I resigned after a little over a year."
Telephone Customer Service (Former Employee) says"I witnessed some of the most unprofessionalism and misinformation I've ever seen in a call center. Dont expect to get trained. They will throw you on the phone. I could barely answer the customers questions & concerns. Cons: Good food by main street"
Floating Personal Banker (Former Employee) says"It s no the right fit for everyone. People come and go. I would recommend it."
Vendor Management Business Analyst (Former Employee) says"Excellent Executive Management Cons: Everything Else!"
Personal Banker 1 (Former Employee) says"WSFS was not helpful in anyway when it came to family. They only cared that they had coverage for the branches. The sales were so bad and the stress to sell accounts was overwhelming. They made you feel like they were doing you a favor by paying you peanuts. Cons: Everything"
Personal Banker (Former Employee) says"WSFS has a problem creating the culture they say they’ve already obtained. They’re not clear and candid about anything. Horrible incentive program and racist management (possibly unconscious bias) nevertheless they need to check themselves. Glad I’ve moved on. They’re plenty of other banks out there who pay puch more to put up w/ the stresses of hard selling bank products that people don’t want. I would consider that before you take a position w/ this company."
Personal Banker 2 (Former Employee) says"Company was an ok place to work for initially, the focus was selling through service but that was just a facade. They want you to sell everything you can to customers even if they don’t want it. If a customer comes in for a checking account , they want you to tell them what else they will be receiving which really doesn’t give them an option to say no. This improves your cross-sell in order to try to meet performance standard which is a definite struggle to make if you’re a Personal Banker 2 or higher. Oh, you also get no incentive for meeting performance standard. One of the biggest challenges the company has that I see is a lack of diversity. If I had to guess, I’d say the make up is about 95% White, 3% Hispanic, 1% Back and 1% Other. The company needs to address this issue along with making sure the bank operates the same way in all of the regions. In addition, they also need to revisit their incentive program so that it works for every branch and just the busier ones. Cons: Senior management, incentive program, lack of diversity, pushed to hard sell"
Personal Banker (Former Employee) says"Work is fun depending on who you are working with, if you are in a bad branch, your life will SUCK. You will drag yourself to work every single day. For the work they require you to do, you are definitely underpaid. You can work at discover or capital one, do less and make more. The RM is a joke, if he doesnt like you, you will know. They do have great benefits though, and pto is nice. Other than that, nah bro. Cons: if management doesnt like you, they will treat you horribly"
Analyst (Current Employee) says"small are departments teams consist of 5 or 6 individuals work load is heavy, and manual not many automated systems. Personal growth is welcomed but there aren't plans in place to help an individual advance, you have to create or own plan your own path Cons: low raises internal growth slow"
eBanking Support Specialist (Former Employee) says"The job is good, the coworkers are good, however finding someone to help you advance and teach you what you need in order to move forward is tough. I would recommend this job to someone who is not interested in moving up or is just planning on using this position as a stepping stone."
confidential (Former Employee) says"Lacks Diversity in the C-Suite. Does not compensate additional degrees with appropriate compensation. No mentorship program. Salary inequality. Lack of transparency about salary. Cons: Hr"
Financial Reporting Officer (Contractor) says"Was only a contractor for the now manager. Extremely high turnover now. Now manager very petty and let people go if she didn't like their clothes. Know quite a few people who have worked there since I left. Pay their employees to rate the company well on Delaware's best places to work. Cons: High turnover"
Mid Level Manager (Current Employee) says"There's a fun atmosphere that's genuine, legitimate, and authentic. Then there's faux, manufactured, "forced" fun. Unfortunately, WSFS falls into the latter category. It has a great history but over the past several years it is failing to retain good talent while becoming a sales-driven bank (like every other bank) and not focusing on the basics of what customers really want in a bank: A place they can trust to put their money, trust with good financial advice, and not getting sales pressured. Cons: Communication, management"
Sue Wing says"I am a small business owner. I’ve been a loyal WSFS customer for over 30 years. Both my personal and business accounts are with you. In May I went to the Pike Creek branch to dispute 4 charges (ach). I was told that the bank couldn’t tell me who/where the charges originated from but that we could dispute all 4 but only the charges within the last 60 days would probably be removed. The gentleman also said he would stop the recurring ($142.89) charges immediately. Received a letter saying the dispute was denied. I thought I’d let it go - Shame on me for not reconciling the account on a more consistent basis. 6 weeks later - the recurring charges are STILL posting (7/2 and 8/1). I go to a different branch (College Square). I am told the exact same thing - no problem -both charges are well within 60 days - we will follow the process and it will all be fixed. Additionally the young woman tell me that the first gentleman did NOT issue a stop payment and that is why the charges continue. I also gave her a new address and phone for my business. TODAY. Get a letter saying dispute denied - past the time limit. I call the 800 number on the letter. A very well informed young woman named Kristen tells me that ach charges must be disputed within 24 hours. She also tells me that College Square put a GENERIC stop on the checking account (just for description BANKCARD) and they should have specified the amount ($142.89). She also tells me that the address and phone do my business account was never changed. She put me on hold (to her credit for less then 3 minutes) and give me the name, phone number and company ID for the disputed transactions. I have so many questions- how could 2 representatives of a bank that purports to LOVE SMALL BUSINESS be so poorly trained??? I understand it’s my fault for the first 2 - but the last 4 transactions were well within the 60 day limit that WSFS told me I had. Additionally how can I be penalized for the last 2 as they were a DIRECT result of the Pikecreek Rep not doing what he said he would do. I understand training challenges. But when 2 people (not tellers - they say at desks) give the exact same incorrect information I have to belong to be this is a systemic issue."